A concept smart room from AccorHotels comes with voice features that let guests customize everything from lights to music
While much has been written about how IoT is set to change home living in the years to come, high-end hotels are already incorporating IoT features to create personalized experiences to woo customers.
AccorHotels recently debuted an innovative concept room at its Paris headquarters, which uses IoT to let guests customize the room to their liking. The room features a Google Home voice assistant and connected tablets to let guests control various features of the room including the lighting, music, curtains, TV and even the position of the headboard on the bed. Using voice, guests can ask to hear their favorite song or have the TV turn on Netflix, among other things.
Other features meanwhile are aimed at helping guests enjoy a more restful night’s sleep, including Dodow, a metronome-like light system that “teaches you how to fall asleep naturally, without taking any medicine,” and a Dreem Headband, a wearable device that uses biofeedback and neuromodulation to improve sleep quality.
For those who get up in the middle of the night, the room also has an advanced LED light system that turns on soft lights when it senses motion, meaning there’s no need to fumble around in the dark. And when guests wake up, they are greeted with the sweet smells of coffee, tea and other relaxing aromas with Sensorwake, an aroma-based alarm clock.
AccorHotels is just the latest hotel company testing out IoT features in high-end rooms. Marriott, for instance, teamed up with Samsung and Legrand to create an IoT-enabled smart room with a virtual assistant whom guests can ask to set up a morning wake-up alarm, start a yoga routine on a full-length mirror, request additional housekeeping services or start the shower at their desired temperature, all by voice or app.
AccorHotels vice president of design solutions Damien Perrot told Skift that the group preferred not to use an app because it creates one extra step for the customer, many of whom do not want to download an extra app just for use in the hotel. Instead, the company made the provided tablet with built-in features central to its smart room experience.
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